FAQ
Frequently asked questions about the Volt HubSpot integration.
Does every team member need to connect HubSpot?
An admin installs HubSpot once for the workspace. After that, each member connects their own HubSpot account to use it.
Does Volt send the full conversation to HubSpot?
No. When sharing is on, Volt adds a summary note to the HubSpot record once a day, not the full conversation. If there is nothing new worth adding, no note is posted that day.
Can I change the language of the summaries?
Yes. Workspace owners and admins can choose English, Spanish or Portuguese (Brazil) in the web app, under Settings → General → Chat summaries. Summaries already posted to HubSpot don’t change.
Can one HubSpot contact be linked to several chats?
No. Each HubSpot contact can be linked to only one chat, so it’s always clear which conversation belongs to which contact. You can relink a chat to a different contact at any time.
Companies and deals are different: you can link the same company or deal to several chats, for example all the groups you have with one client.
Who can start or stop sharing a group chat?
Any member of the workspace. Group chats belong to the workspace, so the whole team shares one sharing setting and one summary stream for each group.
Which HubSpot tasks do I see in Volt?
In the sidebar, you see every HubSpot task assigned to you. In a chat, you see the tasks linked to that chat and the tasks associated with the chat’s contact, company or deal in HubSpot. If you reassign a task to someone else, it leaves your list.
Can I change which chats a HubSpot task is linked to?
Not yet. When you edit a task you can see its associated chats, but you can’t add or remove them from Volt.
Sync stopped working. What should I do?
Your HubSpot connection has probably expired. Open the App Store in the Volt Web App, select HubSpot and connect your HubSpot account again.
How do I fully disconnect HubSpot?
Disconnecting in Volt removes your connection from Volt. To fully revoke Volt’s access, also remove the Volt app from your HubSpot account’s connected apps settings.