FAQ
Frequently asked questions about the Volt Zendesk integration.
My credentials look correct but the connection failed. What should I check?
- Make sure Token Access is enabled in Zendesk Admin Center → Apps and Integrations → APIs → Zendesk API.
- Double-check the subdomain — enter only the subdomain part (e.g.
yourcompany), not the full URL. - The email must match the Zendesk agent account that owns the API token.
- API tokens are shown only once when created. If you lost it, generate a new one and reconnect.
Can each team member connect their own Zendesk account?
No. The Zendesk integration is configured at the workspace level and shared across all members. Whoever sets it up typically uses a service account or a shared agent account.
How do I disconnect or update the Zendesk integration?
Go to Settings → Apps & Integrations, find Zendesk, and click Disconnect. To update credentials (e.g. a rotated API token), disconnect and reconnect with the new details.
I created a ticket in Volt but I can’t find it in Zendesk. What happened?
Check that the API token has the correct permissions for creating tickets in Zendesk. If the ticket creation appeared to succeed in Volt but nothing shows in Zendesk, contact help@voltchat.com with the details.
Do archived or closed Zendesk tickets still appear in Volt?
Yes. The ticket list has an Open tab and a Closed tab. Closed and solved tickets appear under the Closed tab.
Does archiving a chat in Volt affect the linked Zendesk tickets?
No. Archiving a chat in Volt is separate from Zendesk — linked tickets are not affected.
Can I link one ticket to multiple WhatsApp chats?
Yes. A ticket can be associated with multiple chats, and you can view all linked chats from the ticket detail view.
How many messages can I select when creating a ticket from messages?
You can select between 1 and 5 messages at a time when using the Create ticket from messages action.