Setup Instructions

Connect your Zendesk account to Volt in a few steps. This is a workspace-level integration — once connected, it’s available to everyone in your workspace.

Before you start

You’ll need:

• A Zendesk account with Agent access or higher
• A Volt account with a Workspace Owner role

Step 1 — Generate a Zendesk API token

1. In Zendesk, go to Admin Center → Apps and Integrations → APIs → Zendesk API — or go directly to this endpoint url: /admin/apps-integrations/apis/api-tokens in your Zendesk account
2. Click Add API token, give it a description (e.g. “Volt”), and copy the token — it won’t be shown again

Step 2 — Connect Zendesk in Volt

1. Open Volt and click on your profile picture in the bottom left corner to go to Apps and Integrations
2. Find Zendesk in the list and click Connect
3. Fill in the required fields:
   • Agent Email — This is the email that will generate the tickets and comments
   • API Token — the token you generated in Step 1
   • Instance URL — your Zendesk subdomain (e.g. https://volt-99202.zendesk.com/)
4. Click Connect

Video tutorial

For a step-by-step video tutorial, watch the video below.

Step 3 — Using the integration

Once connected:

• To create a ticket from specific messages, select 1–10 messages, then choose Create ticket.

• Open any chat and look for the Tickets button in the sidebar to view or create tickets for that conversation.
• To browse all workspace tickets, open the Tickets drawer from the main sidebar.

Help

If you don’t see tickets or comments appearing in your Zendesk instance after connecting, make sure you have an active account in Zendesk and the agent email you entered is correct.

Alternatively contact Support .