Setup Instructions

Connect your Zendesk account to Volt in a few steps. This is a workspace-level integration — once connected, it’s available to everyone in your workspace.

Before you start

You’ll need:

• A Zendesk account with Agent access or higher
• Your Zendesk subdomain (e.g. yourcompany from yourcompany.zendesk.com)
• A Zendesk API token (see below)

Step 1 — Generate a Zendesk API token

1. In Zendesk, go to Admin Center → Apps and Integrations → APIs → Zendesk API
2. Make sure Token Access is enabled
3. Click Add API token, give it a label (e.g. “Volt”), and copy the token — it won’t be shown again

Step 2 — Connect Zendesk in Volt

1. Open Volt and go to Settings → Apps & Integrations
2. Find Zendesk in the list and click Connect
3. Fill in the required fields:
   • Subdomain — your Zendesk subdomain (e.g. yourcompany)
   • Email — the email address of the Zendesk agent account
   • API Token — the token you generated in Step 1
4. Click Connect

Volt will verify the credentials and activate the integration. A confirmation toast will appear when it’s ready.

Using the integration

Once connected:

• Open any chat and look for the Tickets button in the sidebar to view or create tickets for that conversation.
• To create a ticket from specific messages, select 1–5 messages, then choose Create ticket from messages.
• To browse all workspace tickets, open the Tickets drawer from the main sidebar.