Troubleshooting

The QR code scan isn’t working / I can’t connect WhatsApp.

If scanning the initial QR code fails, try the following:

1. Turn off your VPN — an active VPN can block the connection required to link your WhatsApp account. Disable it, then relaunch Volt and try scanning again.
2. Update WhatsApp mobile to the latest version — outdated versions of WhatsApp may not support the current linking protocol. Open the App Store (iOS) or Google Play Store (Android), search for WhatsApp, and install any available update. Then retry the QR scan.

If the issue persists after both steps, contact support at help@voltchat.com.

How do I turn off Volt’s notification sounds?

Go to Settings → Notifications inside Volt and toggle off sounds. Note: if sounds continue after muting, that may be a bug — please report it to Support

I’m having connection issues — do I need to reinstall?

Before reinstalling, try these steps:

1. Close Volt completely and reopen it.
2. If you’re on a Mac and have the WhatsApp desktop app also open, close it — running both at the same time can cause connection conflicts.
3. Check that your internet connection is working.

If the issue persists after these steps, contact support.

Volt shows the wrong version / I’m not sure if I’m on the latest version.

Volt updates automatically. To verify your current version, go to Settings. If you suspect an update is stuck, quit and relaunch Volt to trigger a fresh check.