QR Code & Connection Recovery

Use this checklist when WhatsApp will not link to Volt or a Volt Cloud QR code cannot be scanned.

Recovery checklist

Work through these steps in order:

• Turn off your VPN. A VPN can block the connection used during device linking. Disable it before relaunching Volt.
• Update WhatsApp on your phone. Install the latest version from the App Store or Google Play, then try again.
• Fully quit and reopen Volt. On macOS, use Cmd+Q. On Windows, close Volt completely rather than only closing its window. Reopen it and retry the scan.
• Wait after removing a linked device. WhatsApp can apply a short cooldown before another device may be linked. Wait a few minutes before scanning again.
• Let an expired QR code refresh. Do not keep scanning an expired code. Wait for Volt to generate a new one, then scan that code.

If the session disconnects repeatedly

Fully quit and reopen Volt to clear a stale session. If you recently removed another linked device, wait through the cooldown before reconnecting.

If none of these steps works, contact help@voltchat.com and include your operating system, Volt version, and the step where the connection fails.