Zendesk
The Zendesk integration lets you create and track support tickets without leaving WhatsApp.
What you can do
- Create tickets from messages — Select 1 to 5 messages from a chat and generate a ticket pre-filled with that context.
- View associated tickets — See all Zendesk tickets linked to a specific chat, directly in the sidebar.
- Link tickets to chats — Associate a ticket with multiple WhatsApp chats for cross-context tracking.
- Browse all workspace tickets — Open the ticket list to see every ticket across your workspace, filtered by open or closed status.
- Copy ticket URLs — Copy a direct link to any ticket to share with teammates.
Tickets sync in real time — no manual refresh needed.
Ticket statuses
Tickets are grouped into two views:
| View | Zendesk statuses |
|---|---|
| Open | New, Open, Pending, On-hold |
| Closed | Solved, Closed |
Getting started
Head to Setup Instructions to connect your Zendesk account to Volt.
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