Conversations

Conversations in the Volt Web App shows your team’s WhatsApp chats and groups in one table. Each member decides what the team can see.

What you can do

• See your team’s chats in one place: Every individual chat and group shared with the workspace appears as a row. Click a row to open the chat’s page.
• Know who shared what: The Shared by column and filter show who shared each chat, next to its last activity.
• Act on many chats at once: Select every chat that matches a filter, even across pages, and manage the members of many groups in one step.
• Link chats to HubSpot: Link the same HubSpot company or deal to several chats, for example all the groups you have with one client.

Choosing what you share

During onboarding, each member chooses to share their conversations with the workspace or picks Keep conversations private. The Personal page lists the chats you haven’t shared with the team.

You can change this later in two places:

• For one chat: In WhatsApp, open the chat’s contact info and click Share chat. Choose Who can access this chat (specific teams or people) and What they can see:
  • Chat info: the team sees the chat’s details. Messages stay private.
  • Chat info and messages: the team sees the chat’s details and the full conversation.
• For all your chats: In the Volt Web App, open Settings → Sharing. Each team and member has one of these options:
  • Metadata only: chat information is shared automatically, without access to messages.
  • Metadata + conversation: conversation history and future messages are shared automatically.
  • Only chats I choose: nothing is shared automatically. Only the chats you share one by one are shared.