Connect WhatsApp to Claude and ChatGPT

“Alert the team when a customer has been waiting more than an hour for a reply.” — Runs hourly against open chats and pings an internal WhatsApp group the moment someone's been waiting too long.

“Review open customer issues each morning and flag any that have breached our SLA.” — Tracks how long issues have stayed unresolved and calls out the ones already over the line.

“If a customer hasn't replied with the info we asked for, send up to two follow-ups.” — Sends spaced, capped nudges so no chat goes stale — without turning into spam.

“Calculate yesterday's average response time during business hours.” — Reports the number daily so the team can see if they're holding under the 15-minute target.

“Pull today's and this week's approved absences from Timetastic and share them each morning.” — Gives the team a heads-up on coverage gaps before they turn into missed replies.

“Archive any chat marked resolved, every hour.” — Keeps the inbox at zero without anyone lifting a finger.